Achieve organisational performance standards

LEVEL:	4
UNIT STANDARDS:	242829 ; 242822 ; 242821
CREDITS:	21
OUTCOMES: Identify and develop objectives Formulate a plan to meet objectives Implement the plan Monitor activities Explain the role of the team leader Explain the purpose of the team Contract with team members to obtain commitment to achieve organisational standards Implement, monitor and evaluate performance against team objectives and organisational standards Identify internal and external customers, where applicable Explain standards of customer service expected by the organisation Measure customer satisfaction on an ongoing basis Recommend corrective action