Effective communication in the workplace

LEVEL:	4
UNIT STANDARDS:	119457 ; 119469 ; 12153 ; 119472 ; 119462 ; 119459 ; 119465
CREDITS:	35
OUTCOMES: Definition of Communication Types of communication Elements in the communication process The functions of communication in a business Communication Profiles and styles The role of the manager in the communication process The process of business writing Style of writing Business Reports Purpose of a meeting Purpose of a meeting Secretary Preparing and Issuing of notices How a meeting should be conducted Process of conducting a meeting Interviews Participate in Debates and negotiations The importance of presentations Preparation: Preliminary analysis Preparing the presentation Delivery: Personal Conduct Identify unfamiliar words The purpose of visual and graphic representation Author’s techniques in terms of purpose and audience Writing techniques Identify and use learning resources Effective learning strategies How to summarise information Using information sources Data collection Analysing and interpreting information Reporting results Functioning as a team Conflict resolution