OUTCOMES:
- Demonstrate and understanding of the assumptions to Problem Solving
- Demonstrate an understanding of the approaches to Problem Solving
- Demonstrate an understanding of the Definitions of Problem Solving
- Demonstrate an understanding of the proposed Problem Solving model
- Demonstrate an understanding of Problem Solving as a participative process
- Demonstrate an understanding of Situational Analysis as tool to define a problem
- Demonstrate an understanding to apply the seven steps method to diagnose the cause of a problem
- Demonstrate an understanding of the following methods to finding solutions to a problem
- Demonstrate an understanding of the steps in planning and implementing the solution/s
- Demonstrate an understanding to formulate and communicate the solution
- Demonstrate an understanding of the monitoring and evaluation process
- Time Management Techniques
- Delegation
- Prioritisation
- Scheduling
- Time Wasters
- External Forces
- Prepare for a meeting
- Conduct a meeting
- Demonstrate techniques to deal with different views during meetings
- Distribute records for a meeting
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