Course: E/LMS 109 Assertiveness

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The knowledge and skills that you will gain from this course will enable you to act assertively in a professional way in the workplace.

What you’ll learn	Know your mind What is assertiveness and why is it important Benefits of assertiveness for the individual and the organisation Aspects and misconceptions of assertiveness Aggressive vs passive-assertive behaviour Steps in assertive behaviour Types of assertive responses Assertive techniques and strategies Importance of feedback
Competence	Assertiveness Communication Influencing
Assessment	Online Test
NQF Level	5
Credits	Not Credit Bearing
Study Time	8 Hours
Certification	Certificate of Completion