E/LMS 32700 Establish a Culture of Sales*

What you’ll learn

• Overcoming the fear of selling.
• Understanding ethics in selling.
• Establish sound knowledge of products and policies.
• Step-by-step in-store sales process applied.
• Principle of up-selling and cross-selling.
• Knowing your value proposition.
• Selling in difficult economic conditions.
• Assertive negotiations: standing your ground without losing your client.
• Prepare for on-farm visits and sales.

Competence

• Customer focus
• Professionalism
• Communication
• Influence
• Negotiating

Assessment

NQF Level

Credits

Study Time

Certification