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Welcome
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Pre-Assessment
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Learning Unit 1 - Understanding Customers and Customer Service
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Learning Unit 2 - A Customer Service Attitude
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Learning Unit 3 - Dealing with Phone-in Customers or Customer Calls
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Learning Unit 4 - Service to Walk-in Customers
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Learning Unit 5 - Addressing Customer Needs
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Learning Unit 6 - Service Recovery and Customer Complaints
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Participant Feedback
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My Certificate