Course Overview

Course Description

The knowledge and skills that you will gain from this course will enable you to deliver efficient and effective customer service to your clients.

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Watch the Module Introduction Video Below

            

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Course Features

What you’ll learn
  •  Customers and customer service
  •  Positive thinking for a customer service mindset
  •  Reinforce relationships with known customers
  •  The challenge of customer service via the telephone or walk-in customers
  •  Ways of delivering outstanding service
  •  Establish and address customer needs
Competence
  • Customer focus
  • Communication
  • Influencing
Assessment
  Online Test
NQF Level
 5
Credits
 Not Credit Bearing 
Study Time
 8 Hours 
Certification
 Certificate of Completion