Tile: Learning Unit 4 - Telephone Skills | E/LMS 117 Call Centre Operations

Learning Unit 4 - Telephone Skills
- Telephone Etiquette Page
  
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- Telephone Communication and Techniques Page
  
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- Communication Styles Page
  
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- Positive Behaviour That Will Impact on a Call Page
  
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- Negative Behaviour That Will Impact on a Call Page
  
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- Setting the Tone for a Positive Call Page
  
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- Placing Callers on Hold Best Practices Page
  
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- Transferring Calls Page
  
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- Leaving Messages Page
  
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- Document Conversations Page
  
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- Techniques to Deal with Difficult Calls Page
  
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- Telephone Anxiety Page
  
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- Opening a Call Page
  
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- Closing a Call Page
  
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- Call Monitoring Page
  
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- Click here to complete the telephone skills topical assessment to test your knowledge on the topic. Quiz
  
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