Stride
Home
My Courses
Learning Pathways
Intro to Learning Paths
Customer Champions
Mastering Management
Supervisory Essentials
The Grain Handler
The HR Advisor
The Professional Secretary
The Relationship Manager
The Retail Specialist
The Successful Salesman
Young Leaders
Corporate
Interested in courses for your business or team?
Support
Getting started
FAQ
Get In Touch
More
Login/Register
Stride
Home
My Courses
Learning Pathways
Intro to Learning Paths
Customer Champions
Mastering Management
Supervisory Essentials
The Grain Handler
The HR Advisor
The Professional Secretary
The Relationship Manager
The Retail Specialist
The Successful Salesman
Young Leaders
Corporate
Interested in courses for your business or team?
Support
Getting started
FAQ
Get In Touch
Login
Sign up!
support@peritumagri.com
×
Login to your account
Don't have an account?
Sign up!
Remember username
Lost password?
Log in
Global searching is not enabled.
E/LMS 117 Call Centre Operations
Home
Courses
E/LMS 117
Learning Unit 4 - Telephone Skills
Skip to main content
Learning Unit 4 - Telephone Skills
Telephone Etiquette
Page
View
Telephone Communication and Techniques
Page
View
Communication Styles
Page
View
Positive Behaviour That Will Impact on a Call
Page
View
Negative Behaviour That Will Impact on a Call
Page
View
Setting the Tone for a Positive Call
Page
View
Placing Callers on Hold Best Practices
Page
View
Transferring Calls
Page
View
Leaving Messages
Page
View
Document Conversations
Page
View
Techniques to Deal with Difficult Calls
Page
View
Telephone Anxiety
Page
View
Opening a Call
Page
View
Closing a Call
Page
View
Call Monitoring
Page
View
Click here to complete the telephone skills topical assessment to test your knowledge on the topic.
Quiz
View
Receive a grade
Stride
Copyright © 2024 Peritum Agri Institute. All Rights Reserved.