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Course Overview

Course Description

The knowledge and skills that you will gain from this course are to enhance the Call Centre Agent’s ability to convince clients towards debit order payment.

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Watch the Module Introduction Video Below

                        

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Course Features

What you’ll learn
  • What is selling
  • A selling attitude
  • Communication factors
  • Feedback guides you
  • Creating mutual trust
  • Importance of listening skills
  • Barriers to selling
  • Steps in the selling process
  • Negotiations in selling
  • How to close a deal
Competence
  • Communication
  • Results focus
  • Customer focus
  • Influence
Assessment
  Online Test
NQF Level
 5
Credits
 Not Credit Bearing 
Study Time
 8 Hours 
Certification
 Certificate of Completion