Course Overview

Course Description

The knowledge and skills that you will gain from this course will enable you to negotiate effectively with colleagues in difficult situations in the workplace.

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Watch the Module Introduction Video Below

              

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Course Features

What you’ll learn
  • How negotiation is defined
  • Success criteria for all parties
  • Differentiating between tangible and emotional negotiables
  • Different parties in negotiation and the various approaches to negotiation
  • The various styles negotiators take on
  • The two key types of negotiation
  • The twelve guidelines to a win-win negotiation
  • The steps followed during negotiation
  • Dealing with stalled negotiations
Competence
  • Negotiating
  • Influencing
  • Assertiveness
  • Results focused
  • Communication
  • Teamwork
Assessment
  Online Test
NQF Level
 5
Credits
 Not Credit Bearing 
Study Time
 8 Hours 
Certification
 Certificate of Completion