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The Successful Salesman
Young Leaders
Corporate
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E/LMS 400 Manage Customer Service
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E/LMS 400
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Welcome
Pre-Assessment
Topic 1 - Strategic Impact of Customer Service on the Organisation
Topic 2 - Who is the Customer?
Topic 3 - Identify and Formulate Service Standards
Topic 4 - Communicating with Customers
Topic 5 - Positioning Your Business for Specific Customer Segments
Topic 6 - Implementing a Customer Retention Management Process
Topic 7 - Why Monitor
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