Course: E/LMS 102 Interpersonal Effectiveness

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The knowledge and skills that you will gain from this course will enable you to communicate effectively in the workplace.

What you’ll learn	Understand diversity Impact of values and benefits Communication Factors that influence communication Importance of listening skills Effective feedback in the workplace Handling of conflict in the work environment
Competence	Respect for diversity Communication Influencing
Assessment	Online Test
NQF Level	5
Credits	Not Credit Bearing
Study Time	8 Hours
Certification	Certificate of Completion