Course Overview

Course Description

The knowledge and skills that you will gain from this course will enable you to communicate effectively in the workplace.

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Watch the Module Introduction Video Below

          

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Course Features

What you’ll learn
  •  Understand diversity
  • Impact of values and benefits
  • Communication
  • Factors that influence communication
  • Importance of listening skills
  • Effective feedback in the workplace
  • Handling of conflict in the work environment
Competence
  • Respect for diversity
  • Communication
  • Influencing
Assessment
  Online Test
NQF Level
 5
Credits
 Not Credit Bearing 
Study Time
 8 Hours 
Certification
 Certificate of Completion