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Welcome
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Learner Guide and PowerPoint
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PoE Workbook
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Learning Unit 1 - Customer Relationship Strategy
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Learning Unit 2 - Define Who the Customer Is
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Learning Unit 3 - Identify and Formulate Standard for Service Excellence
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Learning Unit 4 - Measure and Contentiously Improve Customer Service
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Learning Unit 5 - Selling Techniques to Close the Deal
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Participant Feedback