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Objective of Grievance Procedure
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The objectives of the grievance procedure may be summarised as follows:
- To create an opportunity for the employee to communicate with management.
- To ensure that complaints are effectively dealt with by management.
- To prevent disputes from arising in the workplace.
- To render disciplinary proceeding more acceptable since employees also have the means of objecting to management performance.
- To create awareness of employee problems or problem areas, which management needs to address.
