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FAQ

Frequently Asked Questions

Who can I contact for support?

Support

A dedicated team is available to provide support. Send an email to support@peritumagri.com. All enquiries will be responded to within 24hours.

I forgot password, how can I reset it?

Reset Password

Navigate to the home page, to the top right of the page, and click on the Login/Register button, followed by the "Lost password" link.

Finally, enter either your username or email address and click on the search button below the textbox.

An email with a temporary link will be sent to you, which will allow you to reset your password.

How long will I have access to the course?

Course Duration

You will have access to a course for 180 days.

How do I print a certificate?

Course Certificate

On completion of a course, you will be required to complete the COURSE PARTICIPANT FEEDBACK section. Once you have done this, progress to the last tile, named My Certificate. Here, you can click on the button with the course name and certificate to download your certificate. Please note that you will only be able to download your certificate if you have completed the Participant Feedback Survey in the previous Tile.

Can I reprint my certificate?

Course Certificate

Please contact us at support@peritumagri.com to reproduce your certificate if your course has expired and you are unable to access your course.

Can I print a proof of all the courses that I have completed with my marks?

Courses

Yes, it is possible to print a list of all the courses you have completed.

Open any course you are enrolled in.

Click to the top right of the screen on your "Gear icon", then click on "Grades", followed by the "Overview report" tab.

A complete list of all your courses and grades will appear. Right-click to print.

How to download and upload POE activities?

Upload Activities

You will find your POE activities in the content of the course. First, you will see a heading with the announcement of POE exercises to complete. Then you will see a sentence: Click here to access individual formative exercise. When you click here your POE activity will download as MS Word document to your computer’s downloads folder. You will see the document download on the bottom left of your screen, but could also access it later in the downloads folder on your computer. Complete the activity and save it in a folder on My Documents.

When you are ready to upload the activity just access the course and learning unit. Go to the heading that announces the POE exercise. Scroll to the upload button for the specific activity number.

When you click on it. It gives you the option to browse your computer, find the document where you saved it in My Documents and click on it to upload.

Can I reattempt the assessment to improve my marks?

Reattempt Assessment

Yes. You have three attempts to improve marks on all assessment types. For online tests, you complete the test and submit it. The system will probe you to SUBMIT ALL AND FINISH. Once you have clicked this the system will open your report and indicate your grade score: 7 out of 10. At the bottom right, click on FINISH REVIEW. The next screen will probe you to re-attempt. When completed click SUBMIT ALL AND FINISH to see your report and score. Once again you will have the option to do a second review. Alternatively, you can click on your profile icon followed by the GRADES icon to the RIGHT of your screen or click here.

Where can I see what other courses are available?

Courses

Click here to navigate to the Home PAGE where you will find a library of courses, alternatively click on the STRIDE button to the top left of your screen- it will always lead back to the Home page where the courses are listed.

How can I check my progress on a course?

Course Progress

At any given time when you are in a course, you will see the tiles with the different learning units for that course indicated on the screen. On each tile, you will see a progress % indicating your progress in that specific learning unit.
Your overall progress on a course is always indicated in the top right corner of your course screen.

How many attempts do I have for each assessment?

Assessment Attempts

Each assessment will have 3 attempts.

You have three attempts to improve marks on all assessment types. For online tests, you complete the test and submit it. The system will probe you to SUBMIT ALL AND FINISH. Once you have clicked this the system will open your report and indicate your grade score: 7 out of 10. At the bottom right, click on FINISH REVIEW. The next screen will probe you to re-attempt. When completed click SUBMIT ALL AND FINISH to see your report and score. Once again you will have the option to do a second review.

How do I navigate to my grades?

My Grades

Click here to navigate to your grades alternatively open any course that you are enrolled in then click on the gear icon on the top right of the page followed by the Grades button in the dropdown menu.

How are my grades calculated?

My Grades

Grades are calculated differently for Credit Bearing Courses than for Short Learning Programmes. For Short Learning Programmes you will be required to complete all the ASSESSMENTS TESTS online. The grades are then determined as a means of grade aggregation. The system auto-calculates all correct answers per assessment. For the course final grade, the system then auto-calculates the average of all grade items in the course (the sum of all grades divided by the total number of grade items). A minimum score of 80% is required as a pass rate and to obtain a completion certificate. Learners must complete a Portfolio of Evidence for credit-bearing courses. The POE will be marked by an Assessor and the learner will have two additional attempts to upgrade the POE and meet all assessment criteria. For Credit Bearing courses the grade will therefore be indicated as Competent (fully meets the assessment criteria) or Not Yet Competent (partially meet the assessment criteria and require re-work) or No Submission (in the case of no assessment attempt). The grade is manually updated by the Assessor.