Each of us is capable of using all five conflict-handling modes. None of us can be characterized as having a single style of dealing with conflict. But certain people use some modes better than others and therefore tend to rely on those modes more heavily than others – whether because of temperament or practice.
Click here to view a video that explains the Thomas-Kilmann Conflict Mode instrument.
Your conflict behaviour in the workplace is therefore a result of both your personal predispositions and the requirements of the situation in which you find yourself. The Conflict Mode Instrument is designed to measure this mix of conflict-handling modes.
Click here to view and download a handout that contains Thomas-Kilmann Conflict Mode Instrument. Complete the instrument and compile your scoresheet.