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CB13100 Effective Communication in the Workplace
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CB13100
PoE Completion
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Definition of Communication
Elements in the Communication Process
Communication Barriers
The Functions Of Communication In A Business
Communication Profiles and Styles
The Role of the Manager in the Communication Process
Introduction
Style of Writing
Tone of Writing
Writing Business Letters
Writing A Memorandum
Writing Professional Emails
Business Reports
Letter of Transmittal
Meetings in Business
Preparation for Meeting
Role Players in a Meeting
Preparing and Issuing Notices of the Meetings
Preparing the Agenda Paper
Procedural Points/Formalities
Process Of Conducting A Meeting
Minutes Of A Meeting
Interviews
Debates
Negotiations
Presentations
Different Types of Presentations
Preparation: Preliminary Analysis
Writing the Presentation
Accompanying Materials
Delivery: Personal Conduct
Identifying Unfamiliar Words
Select Correct Meanings In Relation To The Context
The Use Of Visual and/or Graphic Representations
Author’s Techniques In Terms Of Purpose And Audience
Selection Or Omission Of Materials
Writing Techniques
Phrases You Can Omit
Effective Paragraphs
Introduction
Identify and use Learning Resources
Effective Learning Strategies
Using Memory Effectively
Training Techniques to Assist in Learning
How to Summarise Information
Introduction
Choose the Topic
Using Information Sources
Data Collection
Analysing and Interpreting Information
Reporting Results
Introduction
Functioning as a Team
Conflict Resolution
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