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CB11400 Manage Operations
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CB11400
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Introduction
Implementing Strategy
Barriers to Strategy Implementation
Guidelines for Implementing Strategic Plans
Sharing the Company Vision, Mission And Goals
Operational Planning in Perspective
Interaction With Our Stakeholders
Tips for Gathering Stakeholder Feedback and Reaction
The Team as A Mini Business Unit
Key Principles in Goals Setting
Key Result Areas
The Balanced Scorecard Method of Goal Setting
Further Guidelines in Setting Performance Objectives
Balanced Scorecard Principles for Performance Measurement
Example of an Operational Plan
RACI Model
Putting the Plan Into Action
How to Write and Action Plan
Continuous Cycle of Improvement
Review of Action Plans
Introduction
Project Steps
Project Manager
Skills That Project Managers Need
The Project Organisation
Project Scope and Deliverables
The Critical Constraints of a Project
The Project Lifecycle
Project Life Cycle with Process and Output Per Phase
Project Life Cycle Indicating the Level Of Effort
Project Conceptualisation
Possible Process Steps
Project Conceptualisation and Feasibility Study
Project Selection
Selecting the Projects
Young's Start-Up Model
Scoring Model
Project Definition
Introduction
Project Planning
Project Estimating
Estimating Format for Detail
Project Management Tools
Introduction
Setting the Stage for Project Implementation and Evaluation
Controls and Performance Measures
The Control Process
Introduction
The Four Forms of Innovation
The Intensity of Innovation
Managing Innovation
Stages of Innovative Capacity
Components of an Innovative Organisation
Factors Inhibiting Innovation
Introduction
1. Search: How to Find Opportunities for Innovation?
2. Selection: What are We Going to Do and Why?
3. Implementing: How are We Going to Make it Happen?
4. Capture: How are We Going to Get the Benefits from It?
Introduction
Applying Thinking Techniques
Technique 1: Visualisation
Technique 2: Reverse Thinking
Technique 3: Mind Mapping
Technique 4: Scenario Planning
Technique 5: Brainstorming
Technique 6: Idea Generating Questions
Technique 7: Think Tank
Technique 8: Block Busting
Ways To Improve Something
Introduction
Defining Knowledge Management
Terms Associated with Knowledge Management
Components of a Knowledge Management System
Knowledge Management Consist Of
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