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2. Knowledge, Skills, Abilities, and Techniques
Completion requirements
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Today's workplace often requires employees to be independent thinkers responsible for making good decisions based on limited information. This kind of work may require training if the employee does not have these skills. Below is a list of various competencies that employees may be required to possess in order to perform their jobs well.
- Adaptability
- Analytical skills
- Action orientation
- Business knowledge/acumen
- Coaching/employee development
- Communication
- Customer focus
- Decision making
- Fiscal management
- Global perspective
- Innovation
- Interpersonal skills
- Leadership
- Establishing objectives
- Risk management
- Persuasion and influence
- Planning
- Problem-solving
- Project management
- Results orientation
- Self-management
- Teamwork
- Technology
Are any of these KSA's required before the employee is hired? Are the required KSA's included in any job postings or advertisements? Do they need to be?
Techniques
Several basic needs assessment techniques include:
- Direct observation
- Questionnaires
- Consultation with persons in key positions, and/or with specific knowledge
- Review of relevant literature
- Interviews
- Focus groups
- Assessments/surveys
- Records and report studies
- Work samples