Click here to view an explanation of the six steps for effective coaching.
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Click here to listen to the case of the careless coach.
As Betty Ann helped Joan develop an action plan, what questions did she ask that were appropriate?
What questions did she ask that were inappropriate?
What questions could she have asked that she didn't?
She made several statements that could have been questioned. What were they?
Click here to download an explanation of the typical examples of answers to the above questions.