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Professional Language
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In a service environment, the language that we use has a huge impact on customer emotions.
Good Things DO Come in Small Packages
These little words should win medals, as adding any one of them into a conversation has the potential to transform average customer service into great customer service.
Below is our list of 25 positive words and some examples of using them in customer service.
Example Uses of These Words in Customer Service:
- I definitely will make sure that it gets sorted…
- I absolutely agree with you…
- I can certainly help you…
- That is exactly right…
- I completely agree with you…
- I will quickly run through this with you…
- That is a fantastic alternative…
- Great news!
- Marvellous choice…
- That is an excellent suggestion…
- I hope you enjoy your…
- Splendid! All that is left to do now…
- Yes, it is essential that you…
- It is a very generous offer…
- I can highly recommend…
- Thanks, we aim to provide a friendly service…
- That’s certainly impressive, Mrs Smith…
- That it is an interesting idea…
- Brilliant! I’m glad we are on the same page…
- Yes, it is an exciting prospect…
- I think that it’s a terrific option…
- That is absolutely fascinating…
- You certainly are an expert on this…
- That is personally my favourite option…
Words such as “fantastic”, “great”, and “marvellous” are very positive words and can inject some energy into a telephone conversation. They help the advisor to sound upbeat and interested in helping the customer.