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Ethics Performance Measurement
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A vital phase of institutionalisation process is to regularly monitor and assess the effectiveness of the ethics management framework of the organisation. Ethics performance indicators can be used to measure effectiveness and monitor the organisation’s improvement or decline in ethical health over a period of time.
The success of an Ethics Management Program lies in the intangible field of an ethical business climate and culture. It is more difficult to measure climate and culture, than to measure financial success of an organisation. It could however be achieved by measuring the successful implementation of Ethics processes first and thereafter the impact it had on the organisational value system.
- Codes, policy and procedure implementation review.
- Process implementation review (e.g. Hotline, ethical dilemma management, etc.)
- Value survey – compare results from year to year to view improvements.
It is very important to build all the information gained from this evaluation to the Risk Assessment of the next phase, which will assist the organisation to continually improve their Ethics Management Process.