Contract and Establish a Performance Monitoring Process

For performance to improve, it must be measured. Two different aspects of performance can be measured:

• Production aspects – like workflow, methods, cost, procedures, results, etc.
• People aspects – like perceptions, attitudes, relationships, teamwork, etc.

The following monitoring methods can be used:

• Personal observation and inspection
• Direct reporting from staff
• Feedback from supervisors, subordinates and customers
• Agreed performance indicators
• Outputs

To successfully monitor performance and development progress you need to establish performance indicators and time frames/monitoring frequency.

Performance Indicators

There are various documents that can serve as sources of information when performance must be evaluated.