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Reliability Questionnaire
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Identify those statements which reflect reliability on the part of the customer-facing person.
A loyal customer base is not created overnight. Repeat customers that spend thousands of Rands on your company year after year are those that are happy with your customer service. Providing reliable customer service can lead to an increase in sales and profits. While, on the other hand, if your customer service is sub par you risk losing customers, having fewer repeat customers, and experiencing a negative impact on your business. Remember that it costs you more money to get new customers than to try and retain your existing ones. The effort you put into having reliable customer service will pay off in the end when your company has a great reputation and plenty of repeat customers.