Problem Solving Approach

The following problem-solving approach can be used to solve problems:

• Define and assess the problem
• Generate new ideas and find solutions
• Evaluate and select solutions
• Implement and Evaluate the outcome

Step 1: Define the Problem - Assessment

• Become aware of the problem
• Gather information about the problem
• Identify the real problem/root cause
• Formulate the problem and alternative statements
• Look for the obvious

Step 2: Generate New Ideas and Find Solutions

• Identify alternative solutions
• Gather information about solutions
• Choose the most effective solution

Step 3: Evaluate and Select Solutions

• Plan for implementation
• Identify potential barriers
• Identify potential consequences
• Implement solution
• Monitor to determine effectiveness and what should be changed or corrected

Step 4: Implement and Evaluate Outcome

• Has the problem been solved?
• Has the goal been reached?
• You learn from experience – both from mistakes and successes

Problem assessment is the most critical step in effective problem-solving. In the following two learning units we will have an in-depth look at problem assessment.