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Method 1 - Situational Analysis
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Accurate problem assessment is the most critical step in effective problem-solving process. During assessment, a manager gathers all possible information about the problem to determine the real problem or root cause and formulate alternative problem statements. One of the most effective problem assessment techniques is called the “Situation Analysis”.
Situation Analysis (SA) is a problem-solving tool that will help you break a large – even messy – situation down into manageable pieces. These pieces become the problems, decisions, plans and even new problem situations (“messes”) to be analysed.
So, when you have a problem that is big, complex, and bulky and has lots of parts and pieces, it is probably the time for a SA. Issues such as high turnover, low morale, dirty facility or high cost are often called problems. Technically, they are not problems at all, but statements about symptoms of problems. And for concerns like these, a good tool to reach for is Situation Analysis.
Click here to view a explanation of situational analysis...
Click here to download a blank Situation Analysis Worksheet that can be used for future problem-solving.