Difference Between An Inbound And An Outbound Call Centre
![](https://peritumagri.com/stride/pluginfile.php/1124/mod_page/content/3/2.%20Inbound-Call-Center-Vs-Outbound-Call-Center.jpg)
Inbound
The customer will call in to contact the company.
This is done by:
- Dialling the toll-free number or
- Share call number
- Direct telephone number
- Other methods include sending a fax, SMS, or email
Outbound
The company contacts the customer.
This is done by:
- Dialling the toll-free number or
- Share call number
- Direct telephone number
- Other methods include sending a fax, SMS, or email
![](https://peritumagri.com/stride/pluginfile.php/1124/mod_page/content/3/3.%20outbound-cc.jpg)
Summary: Inbound is the term used when a call centre receives calls and outbound when it makes calls.