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Inbound And An Outbound Call Centres
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Difference Between An Inbound And An Outbound Call Centre
Inbound
The customer will call in to contact the company.
This is done by:
- Dialling the toll-free number or
- Share call number
- Direct telephone number
- Other methods include sending a fax, SMS, or email
Outbound
The company contacts the customer.
This is done by:
- Dialling the toll-free number or
- Share call number
- Direct telephone number
- Other methods include sending a fax, SMS, or email
Summary: Inbound is the term used when a call centre receives calls and outbound when it makes calls.