Page
Call Centres Consists Of...
Completion requirements
View
People
The profile for call centre staff calls for enthusiastic, professional, energetic, and vibrant staff. Staff must be willing to work shifts and on weekends, if required to do so.
Their roles and responsibilities will vary depending on whether the position they hold is for example, Call Centre Agent, Team Leader, Coach, Coordinator, or Manager.
Call centre staff must take ownership of each query they receive if in a service centre and must be target driven if in a collection call centre.
Below is a brief break-down of the types of skills/training that a call centre agent needs:
