In a service environment, the language that we use has a huge impact on customer emotions.
Good Things DO Come in Small Packages.
These words should win medals, as adding any one of them into a conversation has the potential to transform average customer service into great customer service.
Below is our list of 25 positive words and some example of using them in customer service.
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Example:
Uses of These Words in Customer Service:
- I definitely will make sure that it gets sorted…
- I absolutely agree with you…
- I can certainly help you…
- That is exactly right…
- I completely agree with you…
- I will quickly run through this with you…
- That is a fantastic alternative…
- Great news!
- Marvellous choice…
- That is an excellent suggestion…
- I hope you enjoy your…
- Splendid! All that is left to do now…
- Yes, it is essential that you…
- It is a very generous offer…
- I can highly recommend…
- Thanks, we aim to provide a friendly service…
- That’s certainly impressive, Mrs. Smith…
- That it is an interesting idea…
- Brilliant! I’m glad we are on the same page…
- Yes, it is an exciting prospect…
- I think that it’s a terrific option…
- That is absolutely fascinating…
- You certainly are an expert on this…
- That is personally my favourite option…
Words such as “fantastic”, “great”, “marvellous” are very positive words and can really inject some energy into a telephone conversation. They help the advisor to sound upbeat and interested in helping the customer.