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Resolving Conflict
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This is undoubtedly one of the most challenging roles of the leader. Even if he does everything mentioned in this course perfectly, conflict is bound to happen. However, as previously mentioned, the real challenge lies in managing conflict to the benefit of the team. That means valuing differences; viewing conflict as an opportunity to examine our assumptions, ideas and solutions. However, we should also realise that unresolved conflict can be destructive, eroding trust and confidence.
Click here to view a video that explains resolving workplace conflict.
Conflict can occur on different levels:
Click here to view a video that explains how to resolve conflict.