Example of an Operational Plan

An Example of an Operational Plan When Setting Objectives for the Balanced Scorecard

When setting objectives, do it within the framework of the Balanced Scorecard categories, i.e. financial, business processes, learning and growth and customer/supplier requirements. It could be that there are other or additional focus areas that are specific to your business, e.g. “Safety in a heavy equipment environment.” Caution should however be exercised to have no more than 6 broad areas of focus.

Step1: Set objectives

Step 2: Agree on instruments of measurement/yardsticks

Step 3: Agree on frequency of measurement

Step 4: Agree on targets

Step 5: Agree on target dates

Step 6: Establish responsibility, accountability, consulted and informed