CB11400: Components of a Knowledge Management System

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The best and simplest summary of what a knowledge management system should comprise of was developed by IBM. The trap that other models tend to fall into is that they become severely complex. This causes organisations to give up on knowledge management before they start. This model however, has all the essential components, but is simple enough to understand and implement.

DIRECTED INFORMATION & KNOWLEDGE SEARCH EXPLOIT

HARVEST

Databases, external & internal
Content Architecture
Information Service Support (training required)
Data mining best practices/lessons learned/after action analysis

HARNESS

Community & learning
Directories, "yellow pages" (expertise locators)
Findings & facilitating tools, groupware
Response teams

SERENDIPITY & BROWSING EXPLORE

HUNTING

Cultural support
Current awareness profiles and databases
Selection of items for alerting purposes
Data mining best practices

HYPOTHESIZE

Cultural support
Spaces - libraries & lounges (literal & virtual), cultural support, groupware
Travel & meeting attendance

Components of knowledge management (Adapted from Tom Short, Senior consultant, Knowledge Management, IBM Global Services)

CB11400 Manage Operations

Components of a Knowledge Management System