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Standard Operating Procedures (SOP's)
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Standard operating procedures (SOPs) can be found in any type of organisation. It is the documented process that is supposed to be followed by anyone completing that particular process. The importance of SOPs lies in the following:
It is an agreed-upon procedure that, when completed, delivers the intended result. If the SOP is followed, fewer mistakes will be made, quality can be controlled and costs better managed.
The company gets more consistent results – potential problems can be identified and corrected earlier.
The pressure of national and international quality certification systems e.g. ISO9000.
Sustainability reports – (King 2 report on economic, environmental, social issues).
Marketing advantage – listing on JSE or New York Stock Exchange.
SOPs vary from company to company but should have the following sections:
Click on the link/s below to open the resources.