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Introduction
Completion requirements
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Listening is perhaps your greatest tool for improving performance, assisting employees and identifying and fixing problems. Many problems in the workplace are created and then continued because of poor listening practices.
Mastering listening skills implies that you have mastered the ability to:
- Hear the words but interpret the complete spoken and unspoken message that the source sends to you.
- Identify potential areas of concern/problems by picking up the underlying messages and conceptualising different messages and do forecasts.
- Making time to not only hear, but really listen to what people say.
