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Career Opportunities and Roles in the Call Centre
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Performance Enhancement Measures
Most call centres offer various incentives and rewards to motivate the agents to meet targets and go the extra mile. They can be:
- Incentives
- Rewards and recognition schemes
- Prizes when targets are met
- Team build exercises
- Achiever awards
Career Opportunities and Roles in the Call Centre
The different roles within a call centre include:
- Call centre agents
- Specialised call centre agents
- Coach
- Team Leader
- Manager
Click here to see a video that explains the different roles in the call centre.