Good vs Poor Customer Service

Good customer service is about understanding your customer's feelings, desires, and needs in every situation. You may perceive a situation differently than the customer, but since you are serving him, you must default to his point of view. There is usually a very clear difference between good and bad customer service. However, some customers may have varied expectations that depend on the culture of the area and traditions. Remember that good customer service is in the eye of the beholding patron.

Poor Customer service occurs due to customers’ needs and expectations that are not satisfied, failing to manage a customer service operation and company standard, lacking an organized, planned-to-execute customer service, lacking motivational skills, and lacking good communication skills in concern of product/service industry.