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Deal with problematic personalities by trying to understand what motivates their behaviour, then tailoring your actions to work with that personality type. Once you grasp why people behave as they do, you will be able to interact with them more effectively.
For example, be firm with bullies at work – don't allow them to pressure you into doing anything unwanted. Be forceful in your opinions, but act with a bit of caution.
Around complainers, avoid acting too sympathetic if you feel their complaints are ill-founded; instead, ask what sorts of actions they plan to take to change the situation. Squarely ask them what they want.
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