Professional Conduct

Sales professionalism directly implies that you are a professional person, respectful and ready for the responsibilities that accompany the title. A “salesperson” job is an especially good vocational opportunity because people are looking for someone they can believe in, someone who will do what he/she says – a sales professional.

To be considered a professional and be respected by your customers and competitors, consider the following points:

• Be truthful and follow through on what you tell the customer. Do not dispose of your conscience when you start work each day.
• Maintain intimate knowledge of your firm, its products, and your industry. Participate in your company’s sales training and take continuing education courses.
• Speak well of others, including your company and competitors.
• Keep customer information confidential; maintain a professional relationship with each account.
• Never take advantage of a customer by using unfair, high-pressure techniques.
• Be active in community affairs and help to grow your community.
• Think of yourself as a professional and always act like one. Have a professional attitude about yourself and your customers.
• Provide service “above and beyond the call of duty”. Remember that it is easier to maintain a relationship than to start one. What was worth attaining, is worth preserving. Remember, when you do not pay attention to customers, they find someone who will. The professional salesperson never forgets a customer after the sale.

Click here to view a video on the qualities that define outstanding customer service.