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Customer Champions
Mastering Management
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The Grain Handler
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The Professional Secretary
The Relationship Manager
The Retail Specialist
The Successful Salesman
Young Leaders
Corporate
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E/LMS 103 Customer Service
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E/LMS 103
Learning Unit 5 - Addressing Customer Needs
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Learning Unit 5 - Addressing Customer Needs
Introduction
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What is a Product
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How to Tell Products from Services
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Knowing your Products
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Explaining a Specific Product or Service
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Dealing with Enquiries
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Reliability Questionnaire
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Reliability Questionnaire
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Effective Referral
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