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The Relationship Manager
The Retail Specialist
The Successful Salesman
Young Leaders
Corporate
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E/LMS 117 Call Centre Operations
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E/LMS 117
Learning Unit 1 - Introduction to a Call Centre
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Learning Unit 1 - Introduction to a Call Centre
What is a Call Centre?
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How Call Centres Work
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Types of Call Centres
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Call Centre Analytics and Reporting
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Inbound And An Outbound Call Centres
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Processes in the Call Centre
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Click here to complete the introduction to a call centre topical assessment to test your knowledge on the topic.
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