Tile: Learning Unit 1 - Introduction to a Call Centre | E/LMS 117 Call Centre Operations

Learning Unit 1 - Introduction to a Call Centre
- What is a Call Centre? Page
  
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- How Call Centres Work Page
  
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- Types of Call Centres Page
  
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- Call Centre Analytics and Reporting Page
  
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- Inbound And An Outbound Call Centres Page
  
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- Processes in the Call Centre Page
  
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- Click here to complete the introduction to a call centre topical assessment to test your knowledge on the topic. Quiz
  
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