Tile: Topic 2 - Who is the Customer? | E/LMS 400 Manage Customer Service

Topic 2 - Who is the Customer?
- Introduction Page
  
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- Identify the Customer Page
  
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- Consumer Behaviour Page
  
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- Customer Buying Motives and Behaviours Page
  
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- Customer Wants and Needs Page
  
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- Buying Motives Page
  
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- Purchase Decisions Page
  
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- Factors that Influence your Purchase Page
  
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- Types of Decision-Making of a Customer Page
  
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- Customer Needs and Expectations Page
  
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- Factors That Influence Customer Behaviour and Responses Page
  
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- Impact of Cultural Awareness On Customer Relations Page
  
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- Click here to complete the who is the customer topical assessment to test your knowledge on the topic. Quiz
  
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