Introduction

The most important element in effective communication is active listening. To listen to someone is a requirement for responding, but it is usually taken for granted or looked upon as too much trouble. Sometimes a person does not listen at all but focuses on that person's responding answer. This lack of attention destroys the communication process.

The way a person responds informs the partner in the communication process that he/she is listening or not. He / She will know the quality of your listening, whether you are active about it or just hearing the sounds without registering the meaning.

Click here to view a video that explains how to speak effectively on the phone.

There are two ways of gathering information on the telephone:

• Listen
• Ask questions