As we have seen, some people are measurably better at protecting themselves from the negative attitudes of others. These lucky individuals seem to don a protective shield and stay positive, no matter what. These same people are often good at creating positive relationships and repairing them when things turn sour. We can call these workers human relations smart!
Fundamental to effective communication is keeping people well informed. This means colleagues, superiors, family and friends. People who are star communicators are not afraid to speak up. They can verbalise their feelings. Good communicators do not hide important information from other people. They quickly correct misunderstandings and perhaps most importantly, they listen. Good communicators recognise that others need to know so that they can be part of things. Good communicators accept the premise that communication is the life-blood of relationships. In short, if you really want to get along with people, you need to be able to communicate effectively with them.
As a rule, the following is true:
Quiet, introspective, introverted people often stay in their shells and under communicate. Thus, although they may have much to contribute, they are often misinterpreted.
Highly verbal, assertive, extroverted people often talk too much and too forcefully. Thus, they run the risk of offending others.
A good communicator can keep people informed in a sensitive manner without damaging relationships. Most importantly good communicators are empathic and are good listeners!