Plan to Improve Performance

Once performance gaps have been identified and agreed upon, an action plan must be put in place to ensure that remedial action will be taken to bring behaviour and work outputs to required standards.

Consider the following procedure:

• Ensure that the action plan addresses all the areas that do not meet the performance standard.
• An action plan should be specific, clear and to the point. There should be no misunderstandings.
• Specific action that needs to be taken by the employee and supervisor/manager must be identified and both parties must be clear on their objectives.
• Establish follow-up dates to review performance on a regular basis.
• Acknowledge and celebrate successes. This will motivate the staff member and enhance self-esteem.
• Set a realistic deadline for remedial action. Both supervisor/manager and employee must work towards this deadline to achieve the required performance level.