Introduction

As a manager or supervisor, it is your task to get work done by means of people, because the results you achieve largely depend on these people. You can only experience success if your employees are willing (prepared) to work. Even if you as manager should have all the knowledge, skills, equipment, and material available, you will not be able to achieve much if the workers don’t have that will to work.

To fulfil your task as manager or supervisor, you must develop the will to work with your employees. Your employees must therefore be motivated to work and thus to assist you in achieving the division’s/section’s objectives. Motivation refers to the gratification of human needs.