Introduction

Performance management is undoubtedly a significant part of every manager's job. The primary task of managers is to deliver high productivity by utilizing his/her team to reach its potential. Of course, this is far from easy or simple. And periodically, even with effective management, motivated employees and in a healthy environment, there will be some employees who are failing to meet performance expectations.

How to appropriately react to poor performance is one of a manager’s biggest challenges. However, they often resist to dealing with such situations as they often lead to finger-pointing, anger and denial, if not done in the right manner. Managing poor performance can raise several different issues in the organisation, which need to be tackled with utmost maturity and effective strategies.