CB11200: The Change Curve

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Employees move through four phases during change. Every person will change at his/her own pace. Some will move quicker and others will struggle through some of the phases. Effective leadership will guide people to move through these different phases.

Changes in the organization will cause people in your team to go through the focus phases indicated above. Think of this process of going down into the valley and then climbing back to the top of the mountain again. People will move from the old to the new through this process.

Click here to view a video about the Change Curve.

Denial

The initial reaction to change is always one of denial or shock. This mostly leads to numbness … as if it requires time to sink in. Nothing much happens. Work tends to continue as usual. It appears as if productivity will remain the same. People hold onto the past as if no new future was announced. This is an open or public phase.

Resistance

During this phase, people realize that the change will not go away and start to deal with it mentally and in action. People might experience severe negative emotions. You will find people gossiping, discussing and grumbling in groups. People hang on to the past desperately. This is an intensely personal process that every individual has to cope with and work through on his own.

Exploration

During this phase, people start exploring the future. They are very sceptical, but at least start asking questions and consider options. This is the turning point. You might find people swinging between exploring and resisting. This is also an individual/personal process that each person has to deal with and work through.