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Service is Only as Good as the Customer’s Percepti...
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It does not matter how well we think we’re doing. Customer perception of service is the only measurement that counts. Based on recent surveys, these are our customers’ top complaints:
- Promises are not delivered.
- Service was rude and inefficient.
- Feelings of being victimised by the business or operation.
- Delays and long waits.
- Lack of communication between parties and duties.
- Questionable business integrity or honesty.
- Feelings of being dismissed or discounted by the person.